Terms and Conditions

1. Introduction

Welcome to Panacea Medicals Pvt Limited. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before purchasing any products from our online store.

2. Definitions

• “Company”, “We”, “Us” refers to Panacea Medicals Pvt Limited.

• “Customer”, “You”, “User” refers to anyone accessing or using the website.

• “Products” refers to medical equipment, devices, and related items offered for sale.

3. Acceptance of Terms

By placing an order through this website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, including our Return Policy, Shipping Policy, and Privacy Policy.

4. Products and Availability

All products displayed on the site are subject to availability. We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

5. Pricing and Payments

• All prices are listed in Sri Lankan Rupees (LKR) and include any applicable taxes where required.

• We accept payments via the methods displayed on checkout.

• Prices may change without prior notice, but once an order is confirmed and paid, the price at the time of purchase is final.

6. Order Confirmation and Acceptance

Your receipt of an order confirmation email does not signify our acceptance of your order; it only confirms that we have received your order request. We reserve the right to accept or decline orders for any reason, including product availability or suspected fraudulent activity.

7. Shipping and Delivery

Shipping timelines and delivery terms are detailed in our Shipping Policy. Delivery estimates are provided as guidance and not guaranteed due to external factors such as courier delays or stock availability.

8. Returns, Exchanges & Refunds

Please refer to our Return & Refund Policy for complete details.
Products may be returned or exchanged only where permitted and in compliance with that policy.

9. Product Use

All products sold on this site are intended for professional or clinical use as specified. Customers are responsible for following product instructions, medical standards, and local regulations. We do not assume liability for misuse of equipment.

10. Intellectual Property

All website content, including text, graphics, images, logos, and product descriptions, is the property of Panacea Medicals Pvt Limited and is protected under applicable copyrights and intellectual property laws. You may not use this content without written permission.

11. Privacy

Your use of this website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Limitation of Liability

To the maximum extent permitted by law, Panacea Medicals Pvt Limited shall not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Use or inability to use the website

• Products purchased or their use

• Delivery delays

• Any other cause related to the website or services

13. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising under these terms shall be subject to the jurisdiction of Sri Lankan courts.

14. Amendments

We reserve the right to change or update these Terms and Conditions at any time. Updates will be posted on this page with an effective date.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

📞 0770 826 054 (Calls & WhatsApp)
📧 panaceamedicals@proton.me
📍 Panacea Medicals Pvt Limited
Kandy Road, Mawathagama, Sri Lanka